Shipping policy

Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays).

Shipping Rates & Delivery Times
Canada-wide shipping:

• Standard Shipping (3–9 business days)

• Express Shipping options available at checkout

International shipping (if enabled):

• Rates and delivery times calculated at checkout based on destination.

Tracking
A tracking number will be emailed once your order has shipped.

Customs & Duties
International customers are responsible for any customs, duties, or import fees.

Incorrect Address
Chaels Active is not responsible for packages delivered to the wrong address due to customer error.
Please double-check your address before completing checkout.

Lost or Stolen Packages
Once an order is marked as delivered, Chaels Active is not responsible for lost or stolen packages.
We recommend contacting your local carrier for assistance.